Work

Drivers of service climate: an emerging market perspective

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-06-2017-0208

Authors: Hung Trong Hoang, Sally Rao Hill, Vinh Nhat Lu, Susan Freeman

Institutions: Hue University, The University of Adelaide, Australian National University, University of South Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2805066843

FWCI: 5.791

Cites: 79

Cited by: 32

Related to: 10