Work

Assessment of service quality using text mining – evidence from private sector banks in India

Year: 2018

Type: article

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-04-2017-0070

Authors: Somnath Chakrabarti, Deepak Trehan, Mayank Makhija

Institutions: Indian Institute of Management Kashipur, University of Chicago

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2805576333

FWCI: 3.723

Cites: 62

Cited by: 29

Related to: 10