Work

Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2018.05.009

Authors: Aijaz A. Shaikh, Heikki Karjaluoto, Juho Häkkinen

Institution: University of Jyväskylä

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2805697583

FWCI: 5.786

Cites: 82

Cited by: 47

Related to: 10