Work

Implementation effects in the relationship between CRM and its performance

Year: 2018

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2018.02.004

Authors: Ilaria Dalla Pozza, Oliver Goetz, Jean Michel Sahut

Institutions: Lyon 1 Université, IPAG Business School, Reutlingen University, IDRAC Business School

Language: English

Topic: Corporate Governance and Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2807009629

FWCI: 15.88

Cites: 82

Cited by: 97

Related to: 10