Work

CJM-ab: Abstracting Customer Journey Maps Using Process Mining

Year: 2018

Type: conference-paper

Source: Lecture notes in business information processing

DOI: 10.1007/978-3-319-92901-9_5

Authors: Gaël Bernard, Periklis Andritsos

Institutions: University of Lausanne, University of Toronto

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2807303045

FWCI: 4.592

Cites: 17

Cited by: 32

Related to: 10