Year: 2006
Type: article
Abstract: What is information and referral (I&R) service? The most widely accepted definition of I&R is “the active process of linking a person with a need or problem with a service which will meet the need or solve the problem.” For example, this type of service would provide detailed information, including contact information, mailing address, telephone number, etc., about where a person could go to receive childhood immunizations. There are three basic requirements of an I&R service: creation of a resource file, distribution of the information, and updating the file. I&R services were originally created to serve the disadvantaged members of underserved areas, but few actually served this population exclusively or even primarily.
Source: The Southeastern Librarian
Author: Jodi Poe
Institution: Jacksonville State University
Language: English
Subfield: Library and Information Sciences
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W280812201