Work

ISO-Standard Domain-Independent Dialogue Act Tagging for Conversational Agents

Year: 2018
Type: preprint
Abstract: Dialogue Act (DA) tagging is crucial for spoken language understanding systems, as it provides a general representation of speakers' intents, not bound to a particular dialogue system. Unfortunately, publicly available data sets with DA annotation are all based on different annotation schemes and thus incompatible with each other. Moreover, their schemes often do not cover all aspects necessary for open-domain human-machine interaction. In this paper, we propose a methodology to map several publicly available corpora to a subset of the ISO standard, in order to create a large task-independent training corpus for DA classification. We show the feasibility of using this corpus to train a domain-independent DA tagger testing it on out-of-domain conversational data, and argue the importance of training on multiple corpora to achieve robustness across different DA categories.
Language: English
Open Access status: green
OpenAlex ID: W2808377583
Cites: 15
Cited by: 29
Related to: 20