Work

Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2018.06.011

Authors: Anqi Luo, Priyanko Guchait, Lindsey Lee, Juan M. Madera

Institution: University of Houston

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2808983497

FWCI: 20.48

Cites: 88

Cited by: 141

Related to: 10