Work

Listening to the voice of the customer in the hospitality industry: Kano model application

Year: 2018

Type: article

Study design: Observational Study

Source: Worldwide Hospitality and Tourism Themes

DOI: 10.1108/whatt-03-2018-0020

Authors: Margarita Zobnina, Aleksandr Rozhkov

Institution: National Research University Higher School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2810689093

FWCI: 4.136

Cites: 36

Cited by: 19

Related to: 10