Work

Calculating tourists' customer equity and maximizing the hotel's ROI

Year: 2018

Type: article

Source: Tourism Management

DOI: 10.1016/j.tourman.2018.05.001

Authors: Yumi Park Kim, Soyoung Boo, Hailin Qu

Institutions: Oklahoma State University, Georgia State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2811234856

FWCI: 1.646

Cites: 60

Cited by: 9

Related to: 10