Work

Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2018.06.013

Authors: Anupama Sukhu, Hyeyoon Choi, Milos Bujisic, Anil Bilgihan

Institutions: University of New Hampshire, Ohio University, The Ohio State University, Florida Atlantic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2826546296

FWCI: 15.72

Cites: 97

Cited by: 107

Related to: 10