Work

Investigating the Relationship Between Service Quality, Satisfaction and Switching Intentions

Year: 2014

Type: book-chapter

Study design: Observational Study

Source: Developments in marketing science: proceedings of the Academy of Marketing Science

DOI: 10.1007/978-3-319-13141-2_107

Authors: Harvir S. Bansal, Shirley Taylor

Institutions: University of New Brunswick, Queen's University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W283629382

FWCI: 17.78

Cites: 38

Cited by: 58

Related to: 10