Work

Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2018.1493711

Authors: Miao Zhang, Peter BeomCheol Kim, Warren Goodsir

Institution: Auckland University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2852582544

FWCI: 7.032

Cites: 66

Cited by: 45

Related to: 10