Work

Challenges and Opportunities of Applying Natural Language Processing in Business Process Management

Year: 2018

Type: conference-paper

Abstract: The Business Process Management (BPM) field focuses in the coordination of labor so that organizational processes are smoothly executed in a way that products and services are properly delivered.At the same time, NLP has reached a maturity level that enables its widespread application in many contexts, thanks to publicly available frameworks.In this position paper, we show how NLP has potential in raising the benefits of BPM practices at different levels.Instead of being exhaustive, we show selected key challenges were a successful application of NLP techniques would facilitate the automation of particular tasks that nowadays require a significant effort to accomplish.Finally, we report on applications that consider both the process perspective and its enhancement through NLP.

Source: RECERCAT (Consorci de Serveis Universitaris de Catalunya)

Authors: Han van der Aa, Josep Carmona, Henrik Leopold, Jan Mendling, Lluís Padró

Institutions: Vrije Universiteit Amsterdam, Universitat Politècnica de Catalunya, Vienna University of Economics and Business

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funder: Ministerio de Economía y Competitividad

Awards: G35529702, G6403153277

OpenAlex ID: W2854059302

FWCI: 13.27

Cites: 51

Cited by: 48

Related to: 10