Work

Customer referencing as business actor engagement behavior – Creating value in and beyond triadic settings

Year: 2018

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2018.06.014

Authors: Elina Jaakkola, Leena Aarikka-Stenroos

Institutions: University of Turku, Tampere University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2883097950

FWCI: 14.89

Cites: 65

Cited by: 88

Related to: 10