Work

The role of customer experience touchpoints in driving loyalty intentions in services

Year: 2018

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-11-2017-0141

Authors: Marco Ieva, Cristina Ziliani

Institution: University of Parma

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2883976977

FWCI: 11.17

Cites: 43

Cited by: 64

Related to: 10