Work

The impact of switching costs on customer complaint behavior and service recovery evaluation

Year: 2018

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-02-2017-0035

Authors: Maxi Bergel, Christian Brock

Institution: University of Rostock

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2887390877

FWCI: 7.859

Cites: 78

Cited by: 47

Related to: 10