Year: 2018
Type: article
Study design: Observational Study
Abstract: This article evaluates a conceptual model, drawn from the literature, of the quality of cruise experience based on hypothesised relationships between eight components; namely, employees, guests, service setting, and service quality as antecedents of cruise experiences, and emotions and their impact on satisfaction and future behaviour (consequences). Hypothesised relationships were further tested on the sample of 306 guests cruising on a contemporary cruise ship. The structural equation modelling was applied to verify the conceptual model and the results confirmed that employees, guests, service setting, and service quality are the antecedents of cruise experience and emotions; however, only emotions positively influenced satisfaction and future behaviour. The findings have valuable practical and theoretical contributions to the fast growing cruise tourism industry.
Source: TEME
Authors: Aleksandar Radić, Jovan Popesku
Institution: Singidunum University
Language: English
Subfield: Transportation
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2887672708