Work

Enhanced Model For Evaluating Information System Success: Determining Critical Criteria

Year: 2018

Type: article

Abstract: The purpose of this study is to enhance the DeLone and McLean information system success by adding a SERVQUAL instrument to evaluate the service quality dimension. An integrated model for evaluating the information system has been proposed. One of the most popular multi criteria decision making techniques, namely AHP was used to determine the weights of each criterion and sub-criterion of the model in order to identify the most influential criterion on information system’s evaluation. System quality dimension has a strong influence on information system success (0.39) followed by information quality (0.22). The proposed model could be used to enhance information system performance evaluation.

Source: Engineering Technology & Applied Science Research

DOI: 10.48084/etasr.2148

Authors: A. Daghouri, K. Mansouri, M. Qbadou

Institutions: École Normale Supérieure de l'Enseignement Technique de Mohammedia, University of Hassan II Casablanca, Université Hassan II Mohammedia

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $431

OpenAlex ID: W2889145304

FWCI: 0.355

Cites: 27

Cited by: 8

Related to: 10