Year: 2018
Type: article
Abstract: The comment came from a fellow librarian when I asked if she had noticed our new proactive chat widget. Yes, she said, “that thing is so annoying.” When I mentioned the percentage our chat requests were up by her eyes got wide and she replied, “Really?” Yes, really, and I was somewhat surprised myself. I should explain.
Author: Michael Epstein
Institution: University of San Diego
Language: English
Topic: Web and Library Services
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W2889600864