Work

How customer orientation leads to customer satisfaction

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-10-2017-0222

Author: Lu-Ming Tseng

Institution: Feng Chia University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2890937557

FWCI: 7.859

Cites: 40

Cited by: 41

Related to: 10