Work

Determinants of customer loyalty: A literature review

Year: 2018

Type: article

Source: Journal of Customer Behaviour

DOI: 10.1362/147539218x15333820725128

Authors: A.C. Karunaratna, P.A.P. Samantha Kumara

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2891784439

FWCI: 1.241

Cites:

Cited by: 28

Related to: 10