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Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif

Year: 2018

Type: article

Abstract: Manufacture industries that produce automotive components are conducting studies about things that can improve customer satisfaction. This is due to customer claims regarding quality and product delivery. Another problem is the not yet optimal Just In Time (JIT) system implemented by the Company. To overcome these problems, then in this study conducted customer satisfaction analysis using the method of Quality Function Deployment (QFD). The results of the study will be used as materials for improvement on Machine Capacity, material specification, store and work instructions process. The results found priority issues based on House of Quality that has been made, should be done on the machine capacity, material specification, and storage system and then proceeded with the work instructions process.

Source: Jurnal Teknik Industri

DOI: 10.22219/jtiumm.vol19.no2.127-136

Authors: Ikrimah Nur Azizah, Rissa Nur Lestari, Humiras Hardi Purba

Institution: Mercu Buana University

Language: English

Topic: Quality Function Deployment in Product Design

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W2892200735

FWCI: 3.353

Cites: 12

Cited by: 23

Related to: 10