Factors Affecting Consumers’ Perception of Electronic Payment in Saudi Arabia
Year: 2018
Type: article
Study design: Observational Study
Abstract: The recent growth and development of technologies has led to considerable improvement in internet technologies. Largely, electronic business services are fulfilling consumers requirements. Electronic payment (e-payment) systems are increasingly popular in Saudi Arabia, due to the widespread use of internet for shopping and banking services. Saudi Arabia has established a centralized online payment system with other online payment services to facilitate sending and/or receiving of services for individuals or corporations via electronic channels.This study has developed a conceptual model to examine the determinants of the significant factors that influence consumers’ perception of e-payment in Saudi Arabia. The findings of a sample set of respondents (229) analyzed using multiple regression analysis indicate that benefit, ease of use, and self-efficacy influence Saudi consumers’ perception of e-payment systems, while trust and security are not significantly associated with consumers’ perception of e-payment. Keywords: electronic payment, consumers’ perception, trust, self-efficacy, ease of use, security .
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2894209115