Work

A dynamic model of customer loyalty

Year: 2000

Type: conference-paper

Source: IRIS - Institutional Research Information System (Libera Università Internazionale degli Studi Sociali Guido Carli)

Author: Michele Costabile

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2896864562

FWCI: 13.88

Cites: 53

Cited by: 57

Related to: 10