Work

I’ll have the usual: how restaurant brand image, loyalty, and satisfaction keep customers coming back

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Product & Brand Management

DOI: 10.1108/jpbm-10-2017-1610

Authors: Jennifer A. Espinosa, David J. Ortinau, Nina Krey, Lisa Monahan

Institutions: Rowan University, University of South Florida, Meredith College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2897242530

FWCI: 9.1

Cites: 82

Cited by: 64

Related to: 10