Work

Measuring service quality and customer satisfaction of the small- and medium-sized hotels (SMSHs) industry: lessons from United Arab Emirates (UAE)

Year: 2018

Type: article

Study design: Observational Study

Source: Tourism Review

DOI: 10.1108/tr-10-2017-0160

Authors: Syed Zamberi Ahmad, Norita Ahmad, Avraam Papastathopoulos

Institutions: Abu Dhabi University, American University of Sharjah

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2897967708

FWCI: 7.032

Cites: 93

Cited by: 69

Related to: 10