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Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance

Year: 2018

Type: article

Abstract: The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a powerful role in supporting knowledge sharing even in typically competitive supply chains where information and knowledge exchange is usually guarded.

Source: Information & Management

DOI: 10.1016/j.im.2018.10.004

Authors: Susan B. Grant, Tobias A. Preston

Institutions: Brunel University of London, University of Southampton

Language: English

Topic: Knowledge Management and Sharing

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

Open Access status: hybrid

Estimated APC paid: $2,136

Funders: European Commission, FP7 People: Marie-Curie Actions