Year: 2018
Type: conference-paper
Abstract: Patient-clinician communication is a significant topic in CSCW and health informatics studies, but little attention has been given to how clinicians collaborate with each other to provide care services. Our goal for this study is to understand how clinicians with different roles collaborate with each other to help facial paralysis patients in their recovery processes. We conducted 19 clinical observations and 4 clinician interviews in the Neurosurgery department at Hershey Medical Center. We describe activities and time expenditures during visitations via the construction of a workflow model; we also discuss current clinician pain points regarding service provision and potential solutions to some of the pain points.
Authors: Haining Zhu, John M. Carroll
Institution: Pennsylvania State University
Language: English
Subfield: Neurology
Field: Medicine
Domain: Health Sciences
Open Access status: bronze
Funder: National Science Foundation
OpenAlex ID: W2899282170
