Frontline Engagement and Human Resources Administration: An investigation into the effect upon frontline employee engagement levels when HR administration is outsourced or retained in-house
Year: 2018
Type: dissertation
Study design: Observational Study
Abstract: Employee engagement is a prime area of concern to employers as it determines job performance, commitment to the organisation and the retention levels of their employees. This study hypothesises that frontline employees that work for an organisation who have retained their HR administration functions in-house have higher levels of engagement compared to frontline employees whose organisation have outsourced their HR administration function. The research is of a quantifiable nature and entailed the self-administration of a survey to the employees of two transport companies in Ireland. 150 participants from each company were invited to take part in the study, with 100 completed survey responses being utilised. The survey for researching these topics was sourced from Saks (2006) and was discovered through the medium of TRAP, (thesis reports and projects), National College of Ireland. A cross-sectional study was conducted and responses were gathered using non-probability sampling. Results of the current study contribute to understanding the effect on employee engagement of frontline employees when their HR administration is either outsourced to a service provider or retained in-house. The results indicate that the majority of employees show high levels of engagement in both companies that were selected for this study, however, the level of engagement was greater in the company that retained their HR administration in-house.
Author: Doreen Travers
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2899401295