Work

A review of value drivers in service settings

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-11-2017-0399

Authors: Maria-Eugenia Ruiz-Molina, Martina Gallarza, Irene Gil-Saura

Institution: Universitat de València

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2899740944

FWCI: 2.889

Cites: 88

Cited by: 17

Related to: 10