Work

Tactics to deter deviant consumer behavior: a research agenda

Year: 2018

Type: article

Source: Journal of Consumer Marketing

DOI: 10.1108/jcm-10-2015-1575

Authors: Paula Dootson, Kim A. Johnston, Ian Lings, Amanda Beatson

Institution: Queensland University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2900958569

FWCI: 2.068

Cites: 57

Cited by: 25

Related to: 10