Mapping emotional intelligence in product development teams
Year: 2018
Type: dissertation
Abstract: There is no doubt that performance and output of aproduct development teams can be attributed to creativity,
knowledge and leadership. To increase the chances for a successful
project outcome, open communications, trust, and judgment should be
shared between PMs and their stakeholders (Skulmoski & Hartman,
2010). However, there are several claims about the positive effect
of emotional intelligence (EI) on work team performance, both in
commercial and scientific literature. Emotional intelligence (EI)
plays a role in effecting that trust. Goleman, Boyatzis, and McKee
(2002, p. 59) suggest that by cultivating trust El can help one
maximize cooperation, collaboration, and effectiveness. This
thesis focuses on Integrated Design and Management program, where
engineers, designers and business professionals come together to
form teams and develop innovative products. These teams start with
same project brief and with a similar goal in mind. In this study,
I am assessing emotional intelligence using the mood meter from the
RULER course by Yale Center for Emotional Intelligence. Other
parameters are collected through observation, surveys and
interviews at different stages of the project with individuals
enrolled in the IDM program at MIT. This thesis will be mapping
individuals' emotional intelligence with their disciplines, roles
in the project and at different phases of the project. Teams can
lead to positive inferences relating to multidisciplinary teams and
competitive work cultures. I believe that studying the correlation
between the different parameters can lead to useful inferences
relating to team performance and work satisfaction of
individuals.
Author: Suneeta Karri
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2901455218