Year: 2018
Type: preprint
Abstract: We demonstrate that users may be prone to place an inordinate amount of trust in black box algorithms that are framed as intelligent. We deploy an algorithm that purportedly assesses the positivity and negativity of a users' writing emotional writing. In actuality, the algorithm responds in a random fashion. We qualitatively examine the paths to trust that users followed while testing the system. In light of the ease with which users may trust systems exhibiting "intelligent behavior" we recommend corrective approaches.
Source: arXiv (Cornell University)
Authors: Springer, Aaron, Hollis, Victoria, Whittaker, Steve
Institution: University of California, Santa Cruz
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W2902302393