Work

The effects of outward and inward negative emotions on consumers’ desire for revenge and negative word of mouth

Year: 2018

Type: article

Study design: Observational Study

Source: Online Information Review

DOI: 10.1108/oir-03-2016-0069

Authors: Chih Wen-Hai, Chien-Yun Yuan, Ming-Te Liu, Jiann-Fa Fang

Institutions: National Dong Hwa University, Chihlee Institute of Technology, China University of Technology, Chunghwa Telecom (Taiwan)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2902687316

FWCI: 4.55

Cites: 102

Cited by: 62

Related to: 10