Work

Positive psychological capacities: the mystery ingredient in successful service recoveries?

Year: 2018

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-11-2017-0407

Authors: Carol Azab, Terry Clark, Cheryl Burke Jarvis

Institutions: Stetson University, Southern Illinois University Carbondale, Florida Atlantic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2903050381

FWCI: 3.309

Cites: 80

Cited by: 17

Related to: 10