Work

The relationship between exchanged resources and loyalty intentions

Year: 2019

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2018.1561875

Authors: Margareta Friman, Mark S. Rosenbaum, Tobias Otterbring

Institutions: Karlstad University, University of South Carolina, Aarhus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: VINNOVA

Award: Sustainable indoor environment for leisure in the city - Public swimming pools

OpenAlex ID: W2907209079

FWCI: 5.961

Cites: 74

Cited by: 20

Related to: 10