Work

Participation of citizens in the creation of public services in Małopolska and Piacenza

Year: 2018

Type: article

Abstract: In recent years, the participation of citizens in public life plays an increasingly important role in the management, in particular in local government units at the local level. Changes in the needs and demands of citizens have led to the fact that social participation has effectively transformed itself into active, effective and multidirectional action. Local communities are becoming more aware of the fact that their active participation in public life, based on multilevel and multi-sectoral cooperation, depends on the quality of public services. The purpose of this paper is to show opportunities and different solutions of influence citizens on the shaping of public services in selected local governments units on the same level in Italy (Piacenza) and Poland (poviats in Małopolska).

Source: European Journal of Service Management

DOI: 10.18276/ejsm.2018.26-31

Authors: Agnieszka Szczudlińska-Kanoś, Janusz Sasak, Emanuele Antonio Vendramini

Institutions: Jagiellonian University, Institute of Public Affairs, Università Cattolica del Sacro Cuore

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W2909392921