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Service innovation in e-commerce last mile delivery: Mapping the e-customer journey

Year: 2019

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2019.01.016

Authors: Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort

Institutions: Lund University, Karlstad University

Language: English

Topic: Urban and Freight Transport Logistics

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

Funder: VINNOVA

Award: Parcel lockers in urban and rural areas located at workplaces and authorities

OpenAlex ID: W2909755137

FWCI: 22.39

Cites: 73

Cited by: 317

Related to: 10