Work

The Antecedents of online customer satisfaction and customer loyalty

Year: 2013

Type: article

Study design: Observational Study

Source: Griffith Research Online

Authors: Maria Dharmesti, Sahid Susilo Nugroho

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2910355647

FWCI: 4.12

Cites: 28

Cited by: 53

Related to: 10