Work

Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ

Year: 2019

Type: article

Study design: Observational Study

Source: Electronic Commerce Research and Applications

DOI: 10.1016/j.elerap.2019.100824

Authors: Evandro Luiz Lopes, Otávio Bandeira de Lamônica Freire, Eliane Herrero Lopes

Institutions: Universidade Nove de Julho, Universidade Federal de São Paulo, Universidade de São Paulo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2910608352

FWCI: 6.308

Cites: 98

Cited by: 37

Related to: 10