Work

Investigating the impact of ECRM success factors on business performance

Year: 2019

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/apjml-10-2017-0270

Authors: Hani H. Al-Dmour, Raed Salah Algharabat, Rawan Khawaja, Rand H. Al-Dmour

Institutions: Princess Sumaya University for Technology, Qatar University, University of Jordan

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2910666191

FWCI: 10.87

Cites: 113

Cited by: 68

Related to: 10