Work

Linking improvisational behavior to customer satisfaction: the relational dynamics

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-11-2017-0298

Authors: Magnus Hultman, Abena Animwaa Yeboah-Banin, Nathaniel Boso

Institutions: University of Leeds, University of Ghana, Kwame Nkrumah University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2910998610

FWCI: 3.891

Cites: 64

Cited by: 18

Related to: 10