Work

Customer engagement, non-transactional behaviors and experience in services

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-04-2018-0107

Authors: Miguel Angel Moliner-Tena, Diego Monferrer-Tirado, Marta Estrada-Guillén

Institution: Universitat Jaume I

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2911848713

FWCI: 10.17

Cites: 110

Cited by: 78

Related to: 10