Work

Salesperson time perspectives and customer willingness to pay more: roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Personal Selling and Sales Management

DOI: 10.1080/08853134.2018.1562352

Authors: Raj Agnihotri, Zhiyong Yang, Elten Briggs

Institutions: Iowa State University, University of North Carolina at Greensboro, The University of Texas at Arlington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2912250754

FWCI: 8.767

Cites: 104

Cited by: 41

Related to: 10