Work

Empirical Analysis of Level of Service based on Users Perception at Manual Tollbooth Operation in India

Year: 2019

Type: article

Abstract: Level of Service (LOS) is an important parameter that reflects the operational condition of the toll plaza. Gaining a better understanding of users’ perception of LOS at toll-plaza can be useful in developing policies for improving service quality. A sample of 1150 respondents has been collected at four toll plazas and analyzed, for users perceived LOS. A questionnaire has been designed and a respondent has been asked for rating highly influencing variables. The variables contain the ordered nature variables like waiting time and a discrete nature variables like gender and hence vehicle specific ordered probit models were developed to find the important variables affecting on the users’ perception towards different LOS. The results obtained for different vehicle categories (car, passenger and commercial vehicle) demonstrated that there is a wide variation in users’ perception of different vehicle classes towards different LOS.

Source: Transportation research procedia

DOI: 10.1016/j.trpro.2018.12.198

Authors: Yogeshwar V. Navandar, Ashish Dhamaniya, D.A. Patel

Institution: Sardar Vallabhbhai National Institute of Technology Surat

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: diamond

OpenAlex ID: W2912880690

FWCI: 2.243

Cites: 13

Cited by: 15

Related to: 10