Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
Work
Year: 2019
Type: article
Institutions Northeastern University, State Key Laboratory of Synthetical Automation for Process Industries, Nanyang Technological University
Cites: 59
Cited by: 182
Related to: 10
FWCI: 22.64
Citation percentile (by year/subfield): 99.99
Domain: Social Sciences
Sustainable Development Goal Industry, innovation and infrastructure
Open Access status: closed
Grant ID 71771043 and 71871049