Work

Extending the service profit chain: the mediating effect of employee productivity

Year: 2019

Type: article

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-03-2018-0064

Authors: Iman Adeinat, Norizan Kassim

Institutions: King Abdulaziz University, University of Nizwa

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2912958488

FWCI: 3.507

Cites: 62

Cited by: 33

Related to: 10