Work

Is consumer forgiveness possible?

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-07-2017-0395

Authors: JungYun (Christine) Hur, SooCheong (Shawn) Jang

Institutions: California State University, Sacramento, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2913649671

FWCI: 4.209

Cites: 42

Cited by: 48

Related to: 10