Work

Development of an empirical framework of customer loyalty in the mobile telecommunications sector

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2019.1569110

Authors: Rituraj Saroha, Saloni Pawan Diwan

Institution: Kurukshetra University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2913656636

FWCI: 4.208

Cites: 63

Cited by: 21

Related to: 10